Challenge
With over 25 years of experience in the industry, they have developed a strong reputation and a loyal customer base. However, their order-taking system and processes were not up-to-date with their level of experience, resulting in a lack of trust from new customers. The entire order-taking, tracking, and management process was conducted via email, which led to data loss and a significant amount of back-and-forth communication with customers.
Approach
To tackle these challenges, we've rolled out a new order-taking system and dashboard. The new system allowed customers to track orders online, reducing the risk of data loss and streamlining communication. Customers could easily access information about their PCB programs and receive real-time updates on the status of their orders, including details such as the expected date of delivery, the quantity of units ordered, and any corresponding reports for the same. By providing real-time updates on the status of their orders, customers could stay informed about the progress of their projects and have greater confidence in the reliability of the service.
The implementation of the new order-taking system and dashboard involved several steps:
- Gain an understanding of the issues encountered throughout the process and the various ways in which the user interacts with the product.
- Identify key features and functionality that were necessary to bridge the gap between the company and the user for the success of the system.
- Getting the interface to action aka - “Design”
